Pak Bridals accepts returns within a window of 15 days (for all items) from the delivery date, provided they are eligible for return. No returns will be accepted without Pak Bridals permission provided by Customer Service. Items returned without contacting customer service will not be entertained.
Only those returns will be accepted that are intact and in their original packaging. Items should not be used prior to return. All items must be checked for damages within 2-3 days from the delivery date.
Shipping cost will be refunded if the return is a result of Pak Bridals error. If you face any query, please contact Customer Service with all the relevant details so you can be assisted better.
After item(s) is returned, a refund process is completed within a week of the return date. Please understand that this time period is for checking the items for damages plus the time bank takes to process the refund. Customer service will notify the customer once the refund has been issued. Pak Bridals is not responsible for lost packages once the package has been delivered to the given address. No shipping refund is provided if the order is delayed by the delivery service. Once the order has been shipped, it cannot be cancelled and we ship our orders on daily basis.
Authorized Returns may be subject to a restocking fee of no more than fifteen percent (15%) of the purchase price of the returned products. If the item is damaged or defective, the company is responsible for full refund plus shipping charges.
As we do not offer direct exchange, we ask customers to place a new order and return the unwanted separately. Please email us for further guidance.